Challenge Your Exam Readiness With Our Free CAPM Practice Questions

Cost of Quality categorizes spending to prevent, appraise, and address failures. Prevention costs are investments to avoid defects—training, process improvement, quality planning, supplier certification, and preventive maintenance. Training developers on secure coding (Option C) reduces defect injection and downstream vulnerabilities, fitting prevention. Appraisal costs include inspections, test execution, and audits—Option A (re-inspection) is appraisal. Failure costs occur when defects escape prevention/appraisal: internal failures (e.g., scrap, rework—Option D) and external failures (e.g., warranty repairs—Option B), which are most expensive due to customer impact and reputation damage. CAPM quality management encourages shifting left—spending more on prevention and efficient appraisal to reduce total CoQ. Embedding quality into processes (e.g., automated tests, peer reviews) and establishing a robust Quality Management Plan improves predictability, customer satisfaction, and financial outcomes by minimizing failure costs that often cause schedule overruns and change requests.