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Question # 66

A CEO asks HR to support a new corporate vision focused on customer centricity. What is the MOST strategic HR initiative?

Options:

A.

Redesign performance management to include customer satisfaction metrics.

B.

Maintain current HR practices without change.

C.

Focus exclusively on compliance with labor laws.

D.

Reduce hiring budgets to control costs.

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SPHR Overview

Name Senior Professional in Human Resources
Code SPHR
Vendor Business
Certification Human Resource Certification Institute (HRCI)

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