Question # 1

A project is designed to reduce medication omissions during patient transfers. After implementation, omissions decline, but nurses report that the new process requires duplicate documentation in two electronic systems. What should the team do?

Options:

A.

Ignore the duplication because the clinical outcome improved.

B.

Evaluate the workflow burden as a potential balancing issue and explore whether the process can be streamlined without losing the improvement.

C.

Return immediately to the previous process without analysis.

D.

Stop asking nurses for feedback.

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