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The paragraph reports a short-term dip in returns followed by a rebound above baseline after supportive measures (amnesty, reminders). It also notes higher circulation due to lapsed users rejoining and reduced staff time on disputes despite lost fine revenue. These details together support B: eliminating fines, when coupled with outreach and nudges, increased library use and streamlined operations. Option A contradicts the rebound. Option C introduces a policy not discussed. Option D is undermined by evidence that non-monetary cues (amnesty, texts) shifted behavior. On Nelson–Denny best-supported items, integrate time course (initial dip, later gains) with operational metrics (circulation, staff time). Avoid answers that generalize from a transient phase or invent remedies absent from the passage. The structural cue—problem acknowledged, mitigated by targeted steps—points to a synthesis: fines aren’t the only lever; proactive engagement can produce both equity (access) and efficiency (fewer disputes).