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Question # 17

A citizen becomes upset and raises their voice at your office counter. What is the best response?

Options:

A.

Raise your voice back to establish authority.

B.

Stay calm, listen, and try to address their concerns.

C.

Ignore the citizen until they calm down.

D.

Call security immediately.

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Civil Service Overview

Name Civil Service
Code Civil Service
Vendor Public Service and Legal
Certification State Licensing Boards

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