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Comprehensive and Detailed Explanation:

In claims and litigation management, the first critical step is to preserve evidence and conduct a structured case review. This includes gathering medical records, timelines, provider notes,diagnostic reports, and any communication logs. Preserving documentation ensures legal defensibility and supports accurate fact-finding.

Option A is inappropriate because admitting liability without investigation can create legal exposure and may violate organizational policy. Option B is illegal and unethical, as destruction of records constitutes spoliation of evidence and can result in severe legal penalties. Option D is premature and may interfere with legal counsel strategy and formal claims processes.

CPHRM standards emphasize early case evaluation, coordination with legal counsel, and timely reporting to liability insurers if applicable. The risk manager’s role is to ensure factual accuracy, identify potential deviations from standard of care, and support transparent communication processes. Early review also helps determine whether the case involves system failures that require corrective action. Effective claims management balances legal protection with patient-centered communication and organizational learning.