Challenge Your Exam Readiness With Our Free NCE Practice Questions

Group development models (e.g., Tuckman; Corey) describe a forming/storming phase where members test boundaries. Effective leadership balances structure and process. Option C fits best: co-constructing norms (punctuality, turn-taking, confidentiality limits), modeling immediacy (“I notice cross-talk; how is that for others?”), and facilitating ownership fosters safety and cohesion. This aligns with Yalom’s therapeutic factors (universality, interpersonal learning, group cohesiveness). Option A overemphasizes content and avoids necessary process work; unattended process problems erode trust. Option B imposes authority without buy-in, increasing resistance and dependence on external control. Option D normalizes but fails to channel behavior into constructive norms. Additional leader tasks include clarifying goals, contracting for attendance, addressing diversity and power dynamics, and teaching feedback skills (“use I-statements; be specific and kind”). Documenting agreed norms and revisiting them when breached helps internalize accountability and strengthens the corrective emotional experience central to group efficacy.