Challenge Your Exam Readiness With Our Free Funeral Service Practice Questions

Best practice and governing consumer protection rules require that when a person inquires in person about caskets or their prices, the Casket Price List must be made available for retention before the discussion progresses and certainly before physically showing caskets or pictures. This promotes informed decision-making and prevents sales pressure without transparent pricing. The CPL must itemize models, descriptions, and retail prices or range of prices according to the provider’s policy. Providing the General Price List (GPL) is also triggered at the outset of discussions of funeral goods and services and their prices, while the Outer Burial Container Price List (OBCPL) is shown when outer burial containers are discussed. Mailing a GPL is not mandated for phone inquiries, but accurate price disclosures must be provided over the phone upon request. Handing out a CPL only after selection or only on written request undermines transparency and could constitute non-compliance. Training staff on these triggers and maintaining up-to-date printed or electronic lists ensure consistent adherence and consumer trust.