Free CMQ/OE Practice Test Questions | Certified Manager of Quality / Organizational Excellence

Question # 63

A control chart indicates that a process is stable and within control limits, but customer complaints are rising. What is the most likely conclusion?

Options:

The process is in statistical control but not capable of meeting customer requirements

The process data has been incorrectly plotted

Special cause variation is present but undetected

Control charts are not useful in evaluating customer satisfaction

Viewing question 63 out of 72 questions

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Name	Certified Manager of Quality / Organizational Excellence
Code	CMQ/OE
Vendor	Business
Certification	American Society for Quality (ASQ)