Free CMQ/OE Practice Test Questions | Certified Manager of Quality / Organizational Excellence

Question # 16

Which of the following best demonstrates customer relationship management (CRM)?

Options:

Tracking and analyzing customer interactions to enhance satisfaction and loyalty

Reducing customer service staff to lower costs

Focusing only on short-term promotional offers

Avoiding direct customer engagement to streamline operations

Viewing question 16 out of 72 questions

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CMQ/OE Overview

Name	Certified Manager of Quality / Organizational Excellence
Code	CMQ/OE
Vendor	Business
Certification	American Society for Quality (ASQ)

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